Support

Menulaturns a restaurant’s menu into a fast, beautiful web page that guests open by scanning a QR code — no app to install and no account needed. Restaurant owners build and update the menu, choose a design, add languages and manage tables and QR codes from the Menula app. Guests read the menu at menula.app, and each restaurant also gets a landing page and a feedback page on m.menula.app.

Menula is made by iCode, a software studio in Kurdistan Region, Iraq.

Email is best for anything that needs a screenshot; we usually answer within one business day. Call or message us on WhatsApp if your menu is down and guests are waiting.

To help us fix things quickly, please include:

• your restaurant name and the email address on the account,
• your phone model and whether you use the app or a web browser,
• what you were trying to do and what happened instead,
• a screenshot or the exact error message, if there is one.

I can’t log in

Sign in with the email address you used when you created the restaurant. Passwords are case-sensitive, so check for caps lock and stray spaces. If you have forgotten your password, email us from the account’s email address and we will reset it for you. If you see a message that the account is disabled or the subscription has ended, contact us and we will sort it out.

How do I add items and photos?

Open the Menusection of the app. Create a category first, then add items inside it. Each item can have a name and description in every language you offer, one or more prices (for example sizes), add-ons and a photo. Tap the image area on an item, category, logo or banner to upload a picture from your phone. Photos can be up to 5 MB; we resize and compress them automatically so menus stay fast. Changes go live as soon as you save.

QR codes and tables

In Tables & QR you can create a table for each seat in your restaurant. Every table gets its own QR code, which you can download and print. You can choose whether QR codes open your landing page or go straight to the menu. Your menu link stays the same when you edit the menu, so you never have to reprint QR codes after changing items or prices.

Subscription and FIB payments

Your plan is shown under Settings. Tap Pay / extend subscription to pick a plan and a period:

• a new subscription or an upgrade to a higher plan is available for 12 or 24 months and starts right away;
• an extension of your current plan is available for 6, 12 or 24 months and is added to the end of your current period, so you never lose paid time.

The amount is your plan’s monthly price multiplied by the number of months and is shown before you confirm. Payment is made in the FIB (First Iraqi Bank) app: scan the QR code, open the link or enter the readable code, then approve the payment in FIB. A payment request is valid for 15 minutes. Once FIB confirms the payment, your subscription updates in the Menula app within a few seconds; if it does not, reopen the subscription screen and it will re-check. Payments are non-refundable, and moving to a lower plan is not available during a paid period.

Changing languages

Owners: add or remove languages and choose the default one in the Languages section. Every item name, description and price label can then be translated in the item editor. Kurdish and Arabic are displayed right-to-left automatically.

Guests: use the language switcher on the menu. The choice is remembered in the browser, so the menu opens in the same language next time on that device.

Orders, valet and feedback

Some plans let guests place orders from the menu, request their car from valet, or leave feedback. These features are switched on per restaurant in the app; guest requests appear on the staff boards and in the feedback section.

You can delete your Menula account and all restaurant data at any time. Because deletion is permanent, we handle it by email so we can confirm it is really you:

1. Send an email to support@menula.app from the email address on your accountwith the subject “Delete my Menulaaccount” and your restaurant name.
2. We reply to confirm the request. If the email comes from a different address, we may ask a security question before continuing.
3. Within 30 days we permanently delete the account, the restaurant, its menu, photos and other uploads, tables and QR codes, and any guest orders, valet requests and feedback attached to it. Your menu link and QR codes stop working at that point.

Subscription payment records may be kept where accounting rules require it. Deleting the app from your phone does not delete your account. If you only want to remove individual items or photos, you can do that yourself in the app at any time. You can also call us on +964 750 982 4494 to start the process.

Read more in our Privacy Policy and Terms of Service.